Customer Service 5N0972 Training Course

Course Title:

Customer Service 5N0972

Description:
Learners who successfully complete this programme will understand the role of the customer service in organisational effectiveness. Understand the role and responsibilities of a representative of an organisation and work effectively as part of a team. Acquire a range of verbal and non-verbal skills in order to meet customer needs, handle customer complaints and deliver good customer care. Become familiar with consumer protection legislation.
Duration:
3 Day(s)
Maximum number of people:
15
Price:
€250

Candidate Criteria

Learners will require a good commmand of the English language and a good level of numeracy and literacy.

Course Content

The learner is required to complete a Skills Demonstration 60% Assignment 20% Examination (Theory based) 20%

View Course Brochure

Course Schedule

No Courses Scheduled
View Full Schedule