Customer Service 5N0972 Training Course

Course Title:

Customer Service 5N0972

Learners who successfully complete this programme will understand the role of the customer service in organisational effectiveness. Understand the role and responsibilities of a representative of an organisation and work effectively as part of a team. Acquire a range of verbal and non-verbal skills in order to meet customer needs, handle customer complaints and deliver good customer care. Become familiar with consumer protection legislation.
3 Day(s)
Maximum number of people:

Candidate Criteria

Learners will require a good commmand of the English language and a good level of numeracy and literacy.

Course Content

The learner is required to complete a Skills Demonstration 60% Assignment 20% Examination (Theory based) 20%

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Course Schedule

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